You can purchase directly from our website www.himalikastore.com. Simply select the products you want, add them to your cart, provide the requested information, choose your shipping method, accept the applicable costs, select your payment method, and confirm your order.

Not necessarily. The generation of an order number does not imply definitive acceptance of the order. The order will be subject to payment validation, product availability, data validation, shipping coverage, and absence of legal or logistical restrictions.

Yes. Once payment is confirmed and the order is validated, Himalika Store will send a purchase confirmation to the email address provided by the customer.

Payment may be made using the methods available on the website, including credit card, debit card, online payment platforms, or other enabled means. Availability may vary by country, currency, amount, product, or platform used.

For purchases within Mexico, unless otherwise indicated, published prices include applicable taxes.

No, unless otherwise expressly stated. Prices do not include shipping costs, insurance, import taxes, tariffs, customs charges, bank commissions, or currency conversion fees.

Yes. Himalika Store ships within Mexico to the coverage areas available on the website.

Delivery times are estimated and may vary depending on the shipping company selected at the time of payment. Once the order is confirmed, the shipping guide is generated, and from there you can track it directly with the selected shipping company.

Shipping costs will be provided before confirming your purchase and may vary depending on destination, weight, volume, order value, type of service selected, and carrier.

The customer is responsible for providing complete and correct delivery data. In case of an error in the address, absence of the recipient, refusal of delivery, or impossibility of delivery due to reasons attributable to the customer, additional re-shipping costs may be generated.

An email should be sent to sales@himalikastore.com to correct the address and notify the change.

We recommend checking the package condition upon delivery. If it shows visible damage, opening, moisture, breakage, or signs of tampering, it is recommended to reject the delivery or document the damage with photographs and report it immediately to Himalika Store at sales@himalikastore.com.

Yes. Himalika Store offers products for sale in Mexico and, when the website allows, for international shipping to certain selected countries.

Not necessarily. Product availability, payment methods, shipping costs, delivery times, taxes, duties, age restrictions, health restrictions, customs requirements, and delivery conditions may vary depending on the destination country and the type of product purchased.

Yes, jewelry and apparel can be sold in Mexico and in enabled international destinations, subject to shipping coverage, customs, availability, and destination country restrictions.

Wine and alcoholic beverages will be sold primarily within Mexico. Their international sale will only be available upon express request, prior validation, or in those countries, states, provinces, or localities that Himalika Store expressly enables on the website.

No. International delivery times are estimated and may vary due to customs procedures, security checks, peak seasons, natural phenomena, conflicts, strikes, sanitary restrictions, acts of God, force majeure, or reasons attributable to the shipping company.

For international purchases, the customer or recipient will be responsible for taxes, tariffs, import duties, customs fees, storage fees, customs broker fees, local taxes, or other charges required by the authorities of the destination country.

Himalika Store will not be responsible for payments, withholdings, delays, confiscations, rejections, destruction, abandonment, fines, surcharges, or costs arising from customs processes or import requirements of the destination country.

Yes. You can request cancellation as long as the order has not been processed, packed, customized, invoiced, shipped, or delivered to the carrier company. If the order has already been shipped, you must follow the applicable return procedure.

Himalika Store will only review exchanges, replacements, or refunds in the following cases:

1. Product damaged upon delivery.
2. Wrong product compared to the confirmed purchase order.
3. Verifiable manufacturing defect, not resulting from use, wear and tear, handling, accident, washing, impact, humidity, chemicals, third-party repair, or failure to follow care instructions.

To request a return, please write to: sales@himalikastore.com

Include your order number, full name, product purchased, reason for the request, and photographic evidence where applicable.

To protect the operation and allow claims against parcel services or suppliers, the User must report any damaged, broken, spilled, incomplete, or incorrect product within the following deadlines:

• Wine: within the first 24 hours after delivery.
• Jewelry: within the first 48 hours after delivery.
• Apparel and accessories: within the first 48 hours after delivery.

For a return to be processed, the product must be unused, in good condition, complete, with tags, accessories, certificates, original packaging, and without signs of alteration, unless the return is due to a manufacturing defect or an error attributable to Himalika Store.

For hygiene, safety, customization, or due to the nature of the product, returns will not be accepted for products that have been used, personalized, altered, damaged by the customer, or are not in resalable condition, except in the case of a verifiable manufacturing defect.

In the case of wines and alcoholic beverages, exchanges or returns will only proceed when the product arrives damaged, broken, incorrect, or with a defect attributable to Himalika Store or the carrier. The report must be made within the first 48 hours after delivery, attaching sufficient photographic evidence.

International returns will be subject to review and prior authorization from Himalika Store.

You must write to sales@himalikastore.com indicating your order number, product, reason for return, photographs of the product and packaging, as well as any additional information requested.

Unless the return is due to an error attributable to Himalika Store or a demonstrable manufacturing defect, international return shipping costs, taxes, duties, commissions, insurance, customs charges, and other associated costs will be the responsibility of the customer.

Once the returned products have been received and inspected, Himalika Store will determine whether a refund, exchange, repair, replacement, or store credit is appropriate.

If a refund is applicable, it will preferably be issued using the same payment method as the original purchase, unless technical, banking, tax, or logistical reasons require it to be processed via an alternative method.

Timeframes may depend on the issuing bank, payment processor, payment platform, or method used.

Yes. In international purchases, the refunded amount may be affected by exchange rates, bank commissions, platform fees, taxes, tariffs, shipping costs, insurance, customs charges, or non-recoverable expenses.

Yes. Products marketed by Himalika Store have the applicable legal warranty in accordance with Mexican legislation.

The warranty covers manufacturing defects or product-related failures, provided the customer presents proof of purchase and the product has not been misused, altered, repaired by third parties, or damaged by causes unrelated to Himalika Store.

The warranty does not cover natural wear and tear, impacts, misuse, accidents, contact with water, chemicals, perfumes, creams, chlorine, perspiration, humidity, fire, excessive heat, modifications, third-party repairs, natural variations in the material, or damages resulting from not following care recommendations.

Jewelry products may be made of silver, gold, gold plating, natural stones, synthetic stones, zircons, crystals, or other materials, as indicated in the description of each product.

Yes. Jewelry pieces may present slight variations in color, texture, shape, weight, measurements, brightness, or finish due to their handcrafted, photographic, or manufacturing nature.

To keep your pieces in the best condition, avoid contact with perfumes, creams, alcohol, sweat, salt water, chlorine, chemicals, friction, humidity or improper storage. The durability of pieces with gold plating, coating, stones or special finishes will depend on the use and care they receive.

We recommend reviewing the care tutorials to better preserve your jewelry.

Yes. You can request an invoice for your purchase by sending your complete tax information to the billing email or by using the mechanism enabled on the website. sales@himalikastore.com

To issue the invoice, you will need to provide your RFC, name or company name, tax regime, tax postal code, CFDI use, payment method, email, and order number.

It is important to request the invoice within the corresponding fiscal period. If it is not within the fiscal period or month and you do not provide correct and complete data, the operation may be included in the corresponding global invoice.

Yes, for international jewelry purchases, Himalika Store can issue a commercial invoice, receipt, or export document in accordance with Mexican law and courier or customs requirements.

For questions, clarifications, return requests, warranties, billing, privacy, or customer service, you can contact us at:

Customer Service Email: sales@himalikastore.comBilling Email: sales@himalikastore.comWhatsApp: +52 449 225 8349Service Hours: Monday to Friday from 9:00 a.m. to 6:00 p.m., GMT-6 time zone.