Voluntary No-Returns Commercial Policy

As a general commercial policy, Himalika Store does not accept returns, exchanges, or cancellations due to change of mind, personal taste, incorrect size, color, model, measurement selection, subjective expectation, minor variation in tone or texture, duplicate purchase, user error, failure to read the description, delays not attributable to Himalika Store, or any reason other than a damaged product or wrong product.

The no-returns commercial policy particularly applies to personalized products, custom orders, special editions, handmade items, engraved products, pre-sale products, products with opened packaging, used or washed garments, used jewelry, wine, perishable products, products for human consumption, and products that, for hygiene, preservation, or safety reasons, cannot be resold.

The above is established without prejudice to the inalienable rights of the consumer under applicable legislation. If any mandatory law grants the consumer a right that cannot be contractually limited, Himalika Store will address the request to the extent strictly required by such law, provided that the product and the request meet the corresponding legal and documentary requirements.

Sole Cases for Exchange, Replacement, or Refund

Without prejudice to applicable mandatory rights, Himalika Store will only consider exchanges, replacements, or refunds in the following cases:

1. Product damaged upon delivery.
2. Wrong product compared to the confirmed purchase order.
3. Verifiable manufacturing defect, not resulting from use, wear and tear, handling, accident, washing, impact, humidity, chemicals, third-party repair, or non-compliance with care instructions.

The solution may consist, at Himalika Store's discretion and in accordance with applicable legislation, of product replacement, repair, substitution with an equivalent product, refund, coupon, store credit, or sending the correct product, depending on availability, the nature of the case, and the evidence presented.

Deadlines for Reporting Damaged or Wrong Products

To protect operations and allow claims against parcel services or suppliers, the User must report any damaged, broken, spilled, incomplete, or wrong product within the following deadlines:

• Wine: within the first 24 hours after delivery.
• Jewelry: within the first 48 hours after delivery.
• Apparel and accessories: within the first 48 hours after delivery.

The report must be sent to sales@himalikastore.com and include full name, order number, description of the problem, photographs and/or video of the external packaging, shipping label, received product, labels, visible damage, and any necessary evidence.

Reports submitted after the deadline may be rejected if they prevent verification of the delivery status, damage traceability, or courier responsibility, unless otherwise stipulated by mandatory legal provisions.

Review Procedure

Once the report is received, Himalika Store may request additional information, photographs, video, retention of packaging, product return, or physical inspection. The User must retain the product, packaging, labels, accessories, and receipts until Himalika Store completes the review.

Products returned without prior authorization will not be accepted. If the User sends a product without authorization or by a means other than that indicated, they will assume the risk of loss, damage, shipping costs, and handling costs.

If the review confirms that the product arrived damaged, wrong, or with a defect attributable to Himalika Store, the authorized solution will be applied. If it is determined that the damage results from use, handling, accident, wear and tear, storage, washing, impact, humidity, chemicals, third-party repair, false information, or User non-compliance, the request may be rejected.

Return or Reshipment Costs

When the damaged, wrong, or defective product is attributable to Himalika Store or the carrier under the authorized terms, Himalika Store will assume the reasonable costs of collection, return, or reshipment, according to the procedure indicated by the Company.

When the return, re-shipment, or management arises from incorrect User data, absence of the recipient, refusal of delivery, lack of identification, non-payment of taxes, customs non-compliance, change of mind, or a cause not attributable to Himalika Store, the costs will be the responsibility of the User.

In international operations, the costs of return, taxes, tariffs, insurance, commissions, and customs charges will only be assumed by Himalika Store when the error or defect is attributable to it and always in accordance with prior authorization and reasonable logistical conditions.

Refunds

Refunds will only proceed when Himalika Store confirms in writing that a full or partial refund of the amount paid is appropriate, either due to cancellation attributable to Himalika Store, lack of inventory, non-replaceable damaged product, non-replaceable wrong product, or confirmed defect.

The refund will preferably be made using the same payment method used by the User. The reflection periods will depend on the corresponding bank, payment platform, processor, payment method, or financial institution.

Himalika Store will not be responsible for bank commissions, exchange rate differences, platform charges, international taxes, tariffs, insurance, or non-recoverable expenses applied by third parties, unless otherwise stipulated by applicable mandatory law.